Updated on Oct 14, 2017
We never see your credit card information; all of our payment processing is done by either Stripe or Paypal, two of the most used and trusted online payment processing systems. All of your information is transferred to them via SSL encryption. So your bank account is safe, and you know that you will only be charged for what you buy and do not put your payment information at risk.
We process our orders within 2-3 business day of receiving them. We ship everything via Canada Post, and the estimated delivery times are displayed on checkout. We cannot guarantee your items will arrive as stated but we will always do our best to beat the estimate.
Returns remain at the discretion of Moonshine. If you order the wrong thing by accident, or change your mind, just send us back the product in the original packaging with your invoice, and we will exchange or refund your purchase, minus the shipping charges. If the product is damaged or defective please send us an email with all the relevant information and we will do our best to make it up to you. For event tickets, you can ask for a refund by email 24h before the event at the latest.
While using the website you provide us with various types of personal information through cookies and forms. This happens whenever you browse our website but also when you register to our sms announcement system or purchase an item. The personal information we collect will be used to communicate with you about your order and we reserve the right to get in touch with you for good reasons and in a non-intrusive / opt-out way. Our data is stored on secured VPS servers, and we care about keeping your personal information safe. We also use Google Analytics to gather information about website visits and for remarketing purposes. You can opt=out using plugins like this one for chrome.
Get in touch : firstname.lastname@example.org